Bengaluru, Mar 2 (.) ACT Fibernet (Atria Convergence Technologies Ltd), one of India’s prominent wired internet service providers, has elevated Aditya Singh from Senior Vice President – Customer Experience and Loyalty to Chief Customer Experience Officer, effective January 1.
In his new role, Singh will join the company’s Executive Committee (Excom) and lead largescale customer experience transformation initiatives across customer service, customer retention (CCNR), and service delivery functions.
The move aligns with ACT Fibernet’s strategic focus on strengthening network resilience, field service operations, customer care responsiveness, and long-term customer loyalty programs.
The company said the leadership elevation reinforces its commitment to delivering consistent, seamless, and superior broadband service experiences nationwide.
Speaking on his appointment, Aditya Singh said he is honored to take on the expanded responsibility at a time when the company is focusing on redefining connectivity and customer service standards.
He said the focus will remain on simplifying customer touchpoints and building stronger subscriber loyalty through enhanced experience delivery.
Corporate sources indicated that the transformation agenda under Singh’s leadership will emphasize technology-driven service optimization and operational excellence across customer-facing verticals.
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